Terms of service

Overview

Welcome to Dunorm. The terms “we”, “us”, “our” and “Dunorm” refer to SIA “Dunorm”, registration No. 44103147596, registered in the Republic of Latvia. Dunorm operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referred to in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they contain important information about your legal rights, including our product guarantee and the limits of our liability.

By visiting, interacting with or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to them, please do not use the Services. Nothing in these Terms affects your statutory rights as a consumer.

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and that you consent to any of your minor dependants using the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing our products, you may be asked to provide certain information, such as your email address and your billing, payment and shipping details. You confirm that all information you provide is correct, current and complete, and that you have the right to provide it.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 – Our Products

We make every effort to represent our products accurately in our online store. However, colours and product appearance may look slightly different on your screen depending on your device and its settings. As our products are handmade from natural birch plywood, the grain pattern and colour may also vary slightly from the photos. This does not affect your statutory rights.

We may update product descriptions from time to time, discontinue any product at any time, and limit the quantities of any product we offer to any person, geographic region or jurisdiction on a case-by-case basis. Such changes will not affect orders that have already been accepted.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Dunorm reserves the right to accept or decline your order at its discretion. Your order is accepted only once we confirm acceptance by email, and we must receive and process your payment before your order is accepted. If we do not accept, change or cancel an order, we will notify you using the email address, billing address or phone number provided with your order, and any payment received will be refunded in full.

Please review your order carefully before submitting it. Once an order has been accepted and production has started, we may be unable to change it. This does not affect your statutory right of withdrawal, described in our Refund Policy.

Your purchases may be returned or exchanged in accordance with our Refund Policy and applicable consumer law.

You confirm that your purchases are for your own personal or household use and not for commercial resale.

Section 4 – Prices and Billing

4.1 Prices. All prices are shown in euros (EUR) unless otherwise stated. For orders delivered within the European Union, prices include VAT at the applicable rate. Shipping is free for orders delivered within the European Union. For other destinations, shipping costs are calculated and shown at checkout before you place your order, so you always see the total price you will pay.

The price charged for a product is the price in effect when your order is placed, as set out in your order confirmation email. Prices, discounts and promotions may change from time to time, but changes will not affect orders that have already been placed.

4.2 Orders to the United States and the United Kingdom. Orders to the United States and the United Kingdom are shipped on a Delivered Duty Paid (DDP) basis. All import duties, taxes and customs fees are included in the price shown at checkout, and you will not be charged anything further on delivery.

4.3 Orders to other countries. For deliveries to countries outside the European Union, other than the United States and the United Kingdom, prices do not include Latvian VAT. Customs duties, import taxes and handling fees may be charged by the destination country on delivery. These charges are the buyer’s responsibility, and we recommend checking with your local customs office before ordering.

4.4 Promotions. We may offer promotions from time to time that are subject to separate terms and conditions. If the promotion terms conflict with these Terms, the promotion terms will apply.

4.5 Payment information. You agree to provide current, complete and accurate payment and account information for all purchases, and to keep it up to date so that we can complete your transactions and contact you if needed. By submitting payment, you confirm that you are authorised to use the payment method provided. Payments are processed securely by our payment providers, and we do not store your full card details.

Section 5 – Shipping and Delivery

5.1 Delivery times and handmade production. Estimated delivery times are shown at checkout and in your order confirmation. As our products are handmade, production and delivery times may vary, and we will keep you informed of any expected delays. Unless a different delivery time has been agreed, we will deliver your order within 30 days of accepting it.

If we do not deliver within the agreed time, or within 30 days if no time was agreed, you may give us a reasonable additional period to deliver. If we still do not deliver within that period, you may cancel your order and receive a full refund, including any shipping costs paid. If the delivery date was essential to you and you told us so before placing your order, you may cancel immediately if we miss it.

5.2 Risk of loss and ownership. Risk of loss of or damage to the products passes to you only when you, or a person designated by you (other than the carrier), take physical possession of them. If your order is lost or damaged in transit before delivery, we will arrange a replacement or issue a full refund at no extra cost to you. If you arrange your own carrier that was not offered by us, risk passes to you when the products are handed over to that carrier. Ownership of the products passes to you on delivery, provided that full payment has been received.

5.3 Damaged deliveries. If your parcel arrives with visible damage to the packaging or product, we kindly ask you to report this to the carrier on receipt if possible, take clear photos of the packaging and product, and contact us at info@dunorm.com as soon as possible. This helps us resolve the issue quickly but does not affect your statutory rights.

5.4 Delivery address and failed delivery. Please make sure your delivery address is accurate and complete. If a parcel is returned to us because of an incorrect address provided by you, or because it was not collected from a carrier pickup point, we may charge reasonable costs for re-sending it.

Section 6 – Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and their design, selection and arrangement, are owned by or licensed to Dunorm and are protected by copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in them grants you a licence or any other right under any patent, trademark, copyright or other intellectual property of Dunorm, Shopify or any third party. Unauthorised use of the Services may infringe applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by Dunorm.

Dunorm’s names, logos, product and service names, designs and slogans are trademarks of Dunorm or its licensors, and you must not use them without our prior written permission. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

Section 7 – Optional Tools

As part of the Services, you may be given access to customer tools offered by third parties, which we do not monitor and over which we have no control or input.

We provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without endorsing them. To the extent permitted by law, we are not liable for anything arising from your use of optional third-party tools.

Your use of these tools is at your own risk and discretion, and you should make sure you are familiar with and accept the terms on which the relevant third-party providers offer them.

We may also offer new features through the Services in the future, including new tools and resources. Such features will also form part of the Services and are subject to these Terms.

The Services may contain materials and links to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you leave the Services to access them, you do so at your own risk.

To the extent permitted by law, we are not liable for any harm or damage related to your access to third-party websites, or to your purchase or use of any products, services, resources or content on them. Please review the third party’s policies and practices carefully before entering into any transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the relevant third party.

Section 9 – Relationship with Shopify

Our store is powered by Shopify, which enables us to provide the Services to you. However, any purchases you make in our store are made directly with Dunorm. Shopify is not responsible for any aspect of sales between you and Dunorm, including any injury, damage or loss resulting from purchased products, and you agree not to bring claims against Shopify or its affiliates arising from your purchases from Dunorm. This does not affect any rights you have against Dunorm.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, available here: [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be shared with Shopify and with third parties, some of which may be located in countries other than your own, in order to provide the Services to you. Please see our Privacy Policy [LINK] for details of how we, Shopify and our partners use your personal information.

Section 11 – Feedback

If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals, plans or other content (together, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial use. For example, we may use this licence to operate, evaluate, improve and promote the Services.

You confirm that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentives received in connection with it; and (iii) your Feedback complies with these Terms. We are under no obligation to keep your Feedback confidential, to pay compensation for it or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes anyone’s intellectual property or these Terms.

Your Feedback must not infringe the rights of any third party, including copyright, trademark, privacy or personality rights, and must not contain unlawful, abusive or obscene material, or any virus or other malware. You must not use a false email address, pretend to be someone else or otherwise mislead us or others about the origin of any Feedback. You are responsible for your Feedback and its accuracy, and we are not responsible for Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any such errors, to update information, and to cancel orders if information was inaccurate, including after you have submitted your order. If we cancel an order for this reason, we will notify you and refund any payment received in full.

Section 13 – Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable local, national or international laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to send, or arrange the sending of, any advertising or promotional material, including junk mail, chain letters, spam or any similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as reasonably determined by us, may harm Dunorm, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any part of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl or scrape; or (e) interfere with or circumvent the security features of the Services, any related website, other websites or the Internet. We may suspend, disable or terminate your account if we determine that you have violated these Terms.

Section 14 – Termination

We may terminate these Terms or your access to the Services, or any part of them, at our discretion at any time, and you will remain liable for all amounts due up to and including the date of termination. Termination does not affect orders that have already been accepted.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability and Product Safety, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Disputes, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 15 – Disclaimer of Warranties

15.1 Website information. The information presented on or through the Services, such as articles, guides and general product information, is provided for general information purposes only. While we make every effort to keep it accurate and up to date, we do not warrant that it is complete, accurate or suitable for any particular purpose. The Services are provided on an “as is” and “as available” basis, and we do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

15.2 Products. This disclaimer does not apply to the products you purchase from us. All products sold by Dunorm are covered by the statutory legal guarantee of conformity under the laws of the Republic of Latvia and the European Union. If a product is defective or does not match its description at the time of delivery, you are entitled to have it repaired or replaced or, where this is not possible, to receive a price reduction or a refund. This legal guarantee applies for two years from the date of delivery. To make a claim, please contact us at info@dunorm.com with your order number and a description of the issue, including photos where possible.

15.3 Natural materials. Our products are handmade from natural birch plywood. Slight variations in grain pattern, colour and texture are a natural characteristic of wood and are not considered defects.

15.4 Your statutory rights. Nothing in these Terms affects your statutory rights as a consumer, including any mandatory rights under the laws of your country of residence.

Section 16 – Limitation of Liability and Product Safety

16.1 Use and assembly of furniture. Our products, including children’s furniture and pet furniture, are designed for domestic indoor use in accordance with the instructions, weight limits, age ratings and assembly guidelines provided. You are responsible for correct assembly, placement on a level surface, wall-anchoring where required, and appropriate adult supervision of children. We are not liable for damage or injury resulting from incorrect assembly, unauthorised modifications, misuse, exceeding weight limits, or normal wear and tear, except where such damage or injury is caused by a defect in the product or by our fault.

16.2 General limitation. To the fullest extent permitted by applicable law, Dunorm and our directors, officers, employees, affiliates, agents, contractors, suppliers and licensors are not liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost data or similar economic losses, arising from your use of the Services or products, whether based in contract, tort (including negligence), strict liability or otherwise. Subject to Section 16.3, our maximum aggregate liability for any product purchased through the Services will not exceed the total amount you paid for that product.

16.3 Liability we do not limit. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud, wilful misconduct or gross negligence; (c) defective products under applicable product liability laws; (d) your mandatory statutory consumer rights, including the two-year legal guarantee of conformity and mandatory product safety laws; or (e) any other liability that cannot be limited or excluded under applicable law. For consumers in the European Union, European Economic Area and United Kingdom, our liability is limited only to the extent permitted by local law.

Section 17 – Indemnification

17.1 Scope. You agree to compensate Dunorm and our directors, officers, employees, affiliates and agents for reasonable losses, liabilities and costs, including reasonable legal fees, arising from third-party claims caused by: (a) content, photos or other materials you submit through the Services that infringe the intellectual property or other rights of a third party; or (b) your intentional misuse of the Services or deliberate breach of these Terms.

17.2 Exceptions. Section 17.1 does not apply to losses, claims or costs caused by our own actions, negligence or breach of contract. Nothing in this section limits or excludes your statutory rights as a consumer.

Section 18 – Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will still be enforced to the fullest extent permitted by applicable law, and the unenforceable part will be treated as removed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

Section 19 – Waiver and Entire Agreement

19.1 Non-waiver. If we do not exercise or enforce any right or provision of these Terms, this does not mean we have waived that right or provision. A waiver is effective only if made in writing by an authorised representative of Dunorm.

19.2 Entire agreement. These Terms, together with any policies or notices we publish on this website in respect of the Services (including our Privacy Policy, Refund Policy and Shipping Policy), constitute the entire agreement between you and us and govern your use of the Services. They replace any earlier agreements, communications and proposals between you and us, whether oral or written, including earlier versions of these Terms.

19.3 Mandatory consumer information. For consumers residing in the European Union, European Economic Area or United Kingdom, nothing in this section excludes or limits any mandatory pre-contractual information or statutory consumer disclosures required under applicable consumer protection law, which form an integral part of the contract.

Section 20 – Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, provided this does not reduce your rights as a consumer, and we will inform you if this happens.

Section 21 – Governing Law and Disputes

21.1 Governing law. These Terms, and any purchase you make through the Services, are governed by the laws of the Republic of Latvia. If you are a consumer residing in the European Union, you will also benefit from any mandatory provisions of the consumer protection laws of your country of residence, and nothing in these Terms affects your right to rely on them.

21.2 Jurisdiction. Any disputes arising out of or in connection with these Terms will be settled by the courts of the Republic of Latvia. However, if you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence.

21.3 Resolving issues with us. If you have a concern or complaint, please contact us first at info@dunorm.com. We will do our best to find a fair solution quickly, and we aim to respond to all complaints within 14 days.

21.4 Out-of-court dispute resolution. If we cannot resolve a complaint together, you may contact the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv), which can help resolve consumer disputes out of court. Consumers in other EU countries may also contact their national consumer authority or the European Consumer Centre in their country.

Section 22 – Headings and Language

The headings in these Terms are for convenience only and do not affect their meaning. These Terms may be provided in several languages. If there is any inconsistency between language versions, the English version prevails, except where mandatory consumer law requires otherwise.

Section 23 – Changes to These Terms

You can review the current version of these Terms at any time on this page. We may update, change or replace any part of these Terms by posting the changes on our website, and we will notify you of material changes in accordance with applicable law. Changes take effect on the date stated in the notice and will not apply to orders placed before that date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Section 24 – Contact Information

Questions about these Terms should be sent to info@dunorm.com.

SIA “Dunorm” “Dunduri”, Zeltiņi, Lendžu pag., Rēzeknes nov., LV-4625, Latvia Reg. No. 44103147596 VAT No. LV44103147596 Email: info@dunorm.com