Shipping policy
Shipping regions
We ship to all countries in the European Union, the United Kingdom, and all regions of the United States.
Shipping costs
Shipping is free on all orders to the European Union, the United Kingdom and the United States.
Shipping partner
All orders are shipped with FedEx. Once your order is on its way, you’ll receive a tracking number by email so you can follow your parcel.
Customs and import duties
Orders to the United States and the United Kingdom are shipped Delivered Duty Paid (DDP). We cover all customs duties and import taxes, so there’s nothing extra to pay on delivery. Orders within the EU are not subject to customs.
Delivery times
Because every piece is handmade to order, delivery times include production and shipping. These are estimates and may vary during busy periods or due to customs processing.
|
Destination |
Estimated delivery |
|---|---|
|
European Union |
6–15 days |
|
United Kingdom |
6-15 days |
|
United States |
7– 20 days |
Changes to your order
If you need to change your order, such as the delivery address or a product option, please contact us as soon as possible. We can usually make changes before production starts.
Returns and exchanges
You can return items within 30 days of receiving them. Items must be unused and in the condition you received them, and return shipping costs are covered by the customer. Custom-size and personalised items cannot be returned unless they are faulty. Customers in the EU also have a statutory 14-day right of withdrawal. For full details and the return address, see our Refund Policy.
Damaged or faulty items
If your order arrives damaged or has a defect, please contact us at info@dunorm.com with your order number and photos. We’ll send you a replacement part or a new item, or arrange a refund, at no cost to you, including any shipping costs. All our products are covered by a two-year legal guarantee.