Refund policy

We want you to love your Dunorm furniture. If something isn’t right, you can return it within 30 days of receiving it. For any questions about returns, contact us at info@dunorm.com.

30-day returns

You have 30 days from the day you receive your item to request a return. To be eligible, the item must be unused and in the same condition in which you received it. Please include your order number with your return.

To start a return, contact us at info@dunorm.com. Return shipping costs are the buyer’s responsibility, except where the item is faulty or damaged, in which case we cover the cost. 

Returns must be sent to: SIA “Dunorm” “Dunduri”, Zeltiņi, Lendžu pag., Rēzeknes nov., LV-4625, Latvia

Damaged or faulty items

Please inspect your order on receipt and contact us as soon as possible if the item is defective or damaged. Send us your order number and photos of the issue, and we will make it right with a replacement part, a new item or a refund, at no cost to you. All our products are covered by a two-year legal guarantee from the date of delivery.

Non-returnable items

Custom products, such as custom-size orders or personalised items, cannot be returned unless they are faulty. If you have any questions about your specific item, please get in touch.

Exchanges

The fastest way to get what you want is to return your original item and, once we have received it, place a separate order for the new one.

EU right of withdrawal

If you are a consumer in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving your item, without giving any reason. Our 30-day return period is longer, so you can use whichever suits you; the rules below apply to withdrawals under EU law.

To withdraw, inform us of your decision by email at info@dunorm.com, or by post to the address above, before the 14-day period ends. You must then send the item back within 14 days of telling us. Your order number is enough as proof of purchase.

You bear the direct cost of returning the item. You may handle the item as you would in a shop to inspect it, but you are responsible for any loss in value caused by handling beyond that, and we may deduct this from your refund.

The right of withdrawal does not apply to custom-made or personalised items.

Refunds

For withdrawals under EU law, we will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the item back.

For all other returns, we will let you know once we have received and inspected your item, and refund you within 10 business days.

Refunds are made to your original payment method, at no extra cost to you. Please allow some time for your bank or card provider to process and post the refund. If you have not received it within 15 business days of our confirmation, please contact us at info@dunorm.com.